Cancellation Policy
Welcome to [Your Website Name]. By accessing or using our website and services, you agree to the following Refund Policy. Please read them carefully.
Cancellation by Customer
Customers may cancel their booking at any time before the scheduled pickup. If the cancellation is made 24 to 48 hours prior to the pickup time, the customer may be eligible for a full or partial refund depending on the booking terms. However, cancellations made less than 24 hours before the scheduled pickup time may not be eligible for any refund. Any applicable cancellation charges will be deducted from the refund amount.
Last-Minute Cancellation
Cancellations made very close to the pickup time are considered last-minute cancellations. In such cases, a higher cancellation fee may apply, or the booking amount may become non-refundable depending on the circumstances.
No-Show Policy
If the customer does not arrive at the designated pickup location at the scheduled time and fails to inform us in advance, the booking will be treated as a no-show. In such cases, no refund will be provided.
Cancellation by Company
In rare situations where [Your Website Name] needs to cancel a booking due to vehicle unavailability, technical issues, or unforeseen circumstances, customers will be informed promptly. In such cases, a full refund will be issued without any deductions.
Refund for Cancellations
Refunds for eligible cancellations will be processed within 5 to 7 business days. The refunded amount will be credited back to the original payment method used during booking. The time taken for the refund to reflect in the account may vary depending on the payment provider.
Modification Instead of Cancellation
Customers may request to modify their booking instead of canceling it. Any changes to the booking, including date, time, or vehicle type, will be subject to availability and may involve additional charges.
Contact Us
For any questions or assistance regarding cancellations, customers can contact us at support@[yourdomain].com or call +91-XXXXXXXXXX.