Refund Policy
Welcome to [Your Website Name]. By accessing or using our website and services, you agree to the following Refund Policy. Please read them carefully.
Cancellation by Customer
If a customer decides to cancel a booking, the refund eligibility depends on the time of cancellation. Bookings canceled 24 to 48 hours before the scheduled pickup time may qualify for a full or partial refund. However, cancellations made less than 24 hours before the pickup time are generally not eligible for any refund. Any applicable cancellation charges may be deducted from the refund amount.
Cancellation by Company
In situations where [Your Website Name] cancels a booking due to vehicle unavailability or any operational issues, the customer will receive a full refund. This refund will be processed without any deductions.
No-Show Policy
If a customer fails to pick up the vehicle at the scheduled time without informing us in advance, the booking will be considered a no-show. In such cases, no refund will be issued.
Refund Processing Time
All eligible refunds are processed within 5 to 7 business days. The refunded amount will be credited back to the original payment method used during booking. The exact time for the refund to reflect may vary depending on the payment provider.
Security Deposit Refund
Any refundable security deposit collected at the time of booking will be returned after a proper inspection of the vehicle. Deductions may be made if there are any damages, late returns, fuel level differences, or traffic violations during the rental period.
Non-Refundable Charges
Certain charges are non-refundable under all circumstances. These include convenience fees, last-minute cancellation charges, and any service fees if applicable.
Contact Us
For any questions or concerns regarding this Refund Policy, you can contact us at support@[yourdomain].com or call +91-XXXXXXXXXX.